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FAQ

What is the ACE Solutions Warranty for REFURBISHED Printers?
ACE Solutions provides a full *One-Year Warranty on our Refurbished printers. ACE Solutions One-Year Warranties include our Hot Swap provision if the unit fails within the first 30 days. The remaining 11 month warranty is a Return to Depot warranty so please KEEP the custom packaging and box your unit arrived in if needed for shipping. If the original packaging is NOT available ACE Solutions upon request will ship a box and packaging at additional charge. Shipping damage will NOT be covered under warranty. ACE Solutions warranties include replacement of all mechanical parts including
  • Belts
  • Feed Rollers
  • Felt Pads
  • Gears
  • Levers
  • Motors
  • Print Head
  • Power Supply
  • Sensors

EXCLUDED: Logic Boards and Plastics If a problem arises with your refurbished printer call our Tech Line at 877-595-4ACE (4223) We will troubleshoot the issue to remedy the problem. If the unit has failed our warranty includes:

30 Day Hot SWAP:
If the unit is less than 30 Days old a replacement printer (dependent upon available inventory) will be shipped to you at no charge within 48 hours. Return shipping of Original unit is the responsibility of the Client.

11 Month Remaining Depot Warranty:
If the printer is past the 30 Day Swap period a RMA (Return Material Authorization) will be provided for you to ship the printer in for repair. Incoming shipping is the responsibility of the Client; ACE Solutions will return ship the unit at no charge.

*EXCLUSIONS:
Reynolds & Reynolds ml8480 90 Day Depot Warranty
Reynolds & Reynolds TI880 90 Day Depot Warranty

** Warranty will be voided if security seals are broken and/or parts are changed.
***Warranties are NOT transferable; please remove ACE stickers if the printer is sold.
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Does ACE support the products they sell?
Absolutely!
We provide complete tech support for New And Refurbished products. No need to call your DMS provider.
For Tech Support Call: 877-595-4ACE (4223)
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